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What's the Secret? by John R. Dijulius, Hardcover | Indigo Chapters
Coles
What's the Secret? by John R. Dijulius, Hardcover | Indigo Chapters
From John R. Dijulius
Current price: $35.99
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Size: 28.4 x 236.2 x 18.4
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What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50, 000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers. | What's the Secret? by John R. Dijulius, Hardcover | Indigo Chapters