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The Service Providers by D. Yagil, Hardcover | Indigo Chapters
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The Service Providers by D. Yagil, Hardcover | Indigo Chapters
From D. Yagil
Current price: $160.95
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Size: 0.81 x 8.5 x 0.98
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The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. Integrating theory and research, this book explores the factors that determine the performance of service providers, and points to important managerial implications. | The Service Providers by D. Yagil, Hardcover | Indigo Chapters
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