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Service Level Agreements With Penalty Clause by Nathan Hogue, Paperback | Indigo Chapters
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Service Level Agreements With Penalty Clause by Nathan Hogue, Paperback | Indigo Chapters
From Nathan Hogue
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With support from the Division of State Information Technology's leadership and a reasonable level of consensus from the DSIT service delivery teams, it was evident that a process for collecting and reporting Service Level Agreement penalty information was needed. This paper discusses this concept. | Service Level Agreements With Penalty Clause by Nathan Hogue, Paperback | Indigo Chapters
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