Scott is a blue-collar worker who is in charge of street illumination. One day he is up in the cherry picker and a semi-truck driver has a fatal heart attack and hits the back of his truck while he's 30 feet up in the air. He is thrown from the basket and is critically injured from the fall. Scott dies and is revived several times in the ambulance and the emergency room. He has an out-of-body experience that makes him believe that he is dead. When his grandfather appears and tells him it's not his time, Scott is slammed back into his broken body. He spends weeks in a coma and a couple of months in rehab. On the way home from the hospital he sees a guy looking down at a roadside memorial. The guy has an almost ethereal look to him. Scott asks his wife if she saw the guy. She says she did not. When he passes the same memorial, the guy is still there. Scott stops the car and, when he approaches the guy, realizes he is confused, wondering why there is a cross here and why he can't get home. Scott admits he has a new purpose in life. It's to help these souls who were killed so suddenly to cross over to heaven. Each person is different, and Scott needs to approach each one with care. He finds that each spirit is different in not only the way they die but also in the confusion they experience after death. Scott learns how to do this with the help of his grandpa and other ways of making things work to communicate with the spirit world.