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Raving Fans by Kenneth Blanchard, Audio Book (CD) | Indigo Chapters
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Raving Fans by Kenneth Blanchard, Audio Book (CD) | Indigo Chapters
From Kenneth Blanchard
Current price: $17.00
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Size: 0.6 x 5.87 x 0.2
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Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature-not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace-and turn their customers into raving, spending fans. | Raving Fans by Kenneth Blanchard, Audio Book (CD) | Indigo Chapters