Quality Is Personal by Harry Roberts, Paperback | Indigo Chapters In Brampton, ON

In this penetrating guide to involving employees in the process of total quality management, the authors make the argument that "personal quality checklists"-by which employees monitor waste reducers and value adding activities in their immediate work environment-can significantly increase individual understanding of the general concepts and implementation of top quality management. | Quality Is Personal by Harry Roberts, Paperback | Indigo Chapters