Measuring Customer Experience by Philipp Klaus, Hardcover | Indigo Chapters

Now, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools and global data, this book offers a simple but thorough guide on how to master the challenges of the market, and how to deliver superior performance through effective customer experience management. | Measuring Customer Experience by Philipp Klaus, Hardcover | Indigo Chapters