It's All Your Fault at Work by Bill Eddy, Paperback | Indigo Chapters

The award-winning book that gives readers a method for handling the increasingly-outrageous behavior of narcissists and high-conflict people at work. Increasingly, high-conflict people-especially narcissists and bullies-are showing up in the workplace. It's All Your Fault at Work! addresses ways of managing the behavior of high-conflict people (HCP).Based on Bill Eddy's high-conflict personality theory, the book explains how to recognize predictable patterns of behavior and illustrates with over a dozen examples the simple four-step C. A.R. S. method to calm the HCP, analyze options, respond to hostility, and set limits on extreme behavior.' This book belongs in every leader's library. Although I believe there's a pearl of good in everyone, some people's pearl is hard to find. You may not be able to change a high conflict personality, but by using Bill Eddy's and Georgi DiStefano's techniques, you'll be able to keep the focus on solutions rather than arguments. '-Ken Blanchard, coauthor of The One Minute Manager(TM) and Leading at a Higher Level The award-winning book that gives readers a method for handling the increasingly-outrageous behavior of narcissists and high-conflict people at work. Increasingly, high-conflict people-especially narcissists and bullies-are showing up in the workplace. It's All Your Fault at Work! addresses ways of managing the behavior of high-conflict people (HCP).Based on Bill Eddy's high-conflict personality theory, the book explains how to recognize predictable patterns of behavior and illustrates with over a dozen examples the simple four-step C. A.R. S. method to calm the HCP, analyze options, respond to hostility, and set limits on extreme behavior.' This book belongs in every leader's library. Although I believe there's a pearl of good in everyone, some people's pearl is hard to find. You may not be able to change a high conflict personality, but by using Bill Eddy's and Georgi DiStefano's techniques, you'll be able to keep the focus on solutions rather than arguments. '-Ken Blanchard, coauthor of The One Minute Manager(TM) and Leading at a Higher Level | It's All Your Fault at Work by Bill Eddy, Paperback | Indigo Chapters