What you need to know as a parent. . .Master the art and science of advocating for your child or youth, and model and teach advocacy to them as a lifelong skill. Learn about positive phrasing and neutral language, why you should not say "please" but always say "thank you," and why you should never address emails and letters "to whom it may concern." Reading this guide will enlighten and empower parents to know what to ask, and who to ask to ensure concerns are addressed quickly and resolved. "As parents, we have no idea what to do when things are not going well-helpless feeling." - Client testimonial