New, highly pragmatic advice in distinct sections for professionals working in mediation - building on the work of his groundbreaking Effective Mediation Advocacy .These sections are: Developing the role of the mediation advocate: professional transformation Dealing with ethical problems, including common dilemmas; Developing a more sophisticated negotiation strategy; Getting the best out of online mediation; and Preparing for and engaging in cross-border, cross-cultural or multi-party international mediation