Step inside the real world of 911 through the eyes of a veteran Toronto paramedic. Michael Pootmans takes readers deep into the moments that test you, break you, and sometimes make you laugh when you least expect it. Blending gallows humor with raw humanity, he exposes the realities of a system stretched thin and the people who still show up anyway. Powerful, fast-paced, and unforgettable, this is emergency medicine as you've never seen it.